FAQ
- Frequently Asked Questions -
Order
No, there is no minimum order value.
You can only cancel your order if it has not yet been shipped.
The best way to contact us is to send an email using the form below.
Please provide the following information in your contact request:
- Your name and shipping address
- The order number
If cancellation is no longer possible, you still have the option to return the goods to us within 14 days of receipt.
Don't worry! Please send us an email or use the contact form below.
Please provide the following information in your contact request:
- Your name and delivery address
- The order number
- Images of the defect
Was the packaging already damaged? If so, please also send us photos of the damaged packaging.
Payment and shipping
All common payment methods are available to you.
Here is a list of some payment methods:
- Klarna purchase on account
- Klarna Instant
- PayPal
- Credit card (Visa, MasterCard, Amex)
- Google Pay
- Apple Pay
Yes, your data is safe with us. Our shop meets all standards for secure online payments. Thanks to SSL encryption, your payment information remains confidential and always protected.
Shipping within Germany is free for orders over €230.
Within Germany:
Delivery usually takes place within 2-4 working days.
Please understand if it takes a little longer, as we have no direct influence on the shipping companies.
Goods that are not in stock have a delivery time of approximately 2-3 weeks.
Within Europe:
Delivery times to European countries are between 4-12 working days.
Once your order has been handed over to the shipping provider, you will receive a shipping confirmation and a tracking number via email, which you can use to track your shipment.
Return
No, you don't have to. We are so confident in our products and quality that if you don't like your products, you can return them to us free of charge within 14 days of receiving the goods.
Please send us an email using the contact form below and include your delivery address, name, and order number.
Within 14 days of receiving the goods, you can return everything to us without stating a reason.
Please send us an email with your cancellation via the contact form below.
Please include your name, delivery address, and order number.
Before returning the item, please ensure that your product has no damage or signs of use.
We recommend taking some pictures of the product before returning it.
We will not accept returns or issue refunds for damaged products or products with signs of use.
Your question was not answered?
Do you have questions about our products, product advice, your order, or other topics? Feel free to send us an email using the contact form below.
We will contact you as soon as possible.
