FAQ
- Frequently Asked Questions -
Order
No, there is no minimum order value.
You can only cancel your order if it has not yet been shipped.
The best way to contact us is via the form below.
Please provide the following information in your contact request:
- Your name and delivery address
- The order number
If cancellation is no longer possible, you have the option of returning the goods to us within 30 days of receipt.
Don't worry! Please send us an email or use the contact form below.
Please provide the following information in your contact request:
- Your name and delivery address
- The order number
- Images of the defect
Was the packaging already damaged? If so, please also send us photos of the damaged packaging.
Payment and shipping
All common payment methods are available to you.
Here is a list of some payment methods:
- Klarna purchase on account
- Klarna Instant
- PayPal
- Credit card (Visa, MasterCard, Amex)
- Google Pay
- Apple Pay
Yes, your data is safe with us. Our shop meets all standards for secure online payments. Thanks to SSL encryption, your payment information remains confidential and always protected.
Shipping within Germany is free for orders over €250.
Within Germany:
Delivery usually takes place within 2-4 working days.
Please understand if it takes a little longer, as we have no direct influence on the shipping companies.
Goods that are not in stock have a delivery time of approximately 2-3 weeks.
Within Europe:
Delivery times to European countries are between 4-12 working days.
Once your order has been handed over to the shipping provider, you will receive a shipping confirmation and a tracking number via email, which you can use to track your shipment.
Return
No, you don't have to. We are so confident in our products and their quality that if you are not satisfied, you can return them to us free of charge within 30 days of ordering.
Please send us an email using the contact form below and include your delivery address, your name and your order number.
Within the first 30 days after purchase, you can return anything to us without giving a reason.
Please send us an email with your cancellation notice using the contact form below.
Please provide your name, delivery address and order number.
Before returning the product, please ensure that it shows no damage or signs of use.
We recommend that you take some pictures of the product before returning it.
We do not accept returns or refunds for damaged products or products showing signs of use.
Your question was not answered?
Do you have questions about our products, product advice, your order, or other topics? Feel free to send us an email using the contact form below.
We will contact you as soon as possible.
